Privacy Policy

This privacy policy was last modified on January 11, 2017.

Any terms not defined herein shall have the meaning set forth in the Terms and Conditions of Use.

Audatex Canada ULC (referred to herein as “RepairMatch,” “Company,” “we,” or “us”) knows that you care how information about you is used and shared. This privacy policy (“Privacy Policy”) explains what personal information will be collected by RepairMatch and its affiliates when you use RepairMatch.ca and related Internet services (the “Service”), how the personal information will be used and disclosed, and how you can control the collection, correction and deletion of personal information. We will not use or share your personal information with anyone except as described in this Privacy Policy. We do use and share non-personal information from time to time, as described below.

Information We Collect

Personal Information: You may voluntarily provide us information about yourself and your vehicle(s), such as your name, phone number and e-mail address, credit card information, the make, model, year, mileage, and repair history of your vehicle(s), and other information about yourself or another identifiable individual (collectively, “Personal Information”) when you interact with the Service. If you correspond with us by e-mail, we may retain the content of your e-mail messages, your e-mail address, and our responses, all of which may contain Personal Information. You voluntarily choose whether or not to submit any Personal Information. While you may choose not to provide certain or any Personal Information, certain areas and features of the Service may be unavailable or not fully functional without such Personal Information._

Cookies and Tracking Technologies: When you visit RepairMatch.ca, we may collect and store information about your visit on an anonymous, aggregate basis using “cookie” technology. A cookie is an element of data that a Web site can send to your browser, which may then store the cookie on your hard drive. Cookies may tell us the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. This information allows us to measure site activity to tailor the consumer’s experience within our Web site. The goal is to save you time and provide you with a more meaningful visit. Cookies used by RepairMatch on its Web sites are solely to facilitate navigation and security across the site, and are not used to capture or reveal any of your personal information.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future for our clients.
If you are concerned about cookies, you may modify your browser settings to notify you when you receive a cookie. If you do not know how to modify your browser settings please consult your browser documentation or the supplier web site. You may visit the RepairMatch site with your cookies turned off. However, you may not be able to access some of the areas of our site, which require cookies for customization and personalization.
We may also use third parties to serve RepairMatch advertisements on other Web sites. In serving RepairMatch advertisements these third parties may place cookies on your browser computer and may collect certain anonymous information about your visits to other Web sites. This information includes browser type, IP address, Web activity and time of day and is used to better understand and optimize RepairMatch’s online advertising campaigns. To opt-out of these cookies, please review the privacy policies of that web site and follow the instructions on their site.

Ads: We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit this page.
We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.

Remarketing: Remarketing is powerful ads used to serve ads across the content network to people who previously visited our website. This is done by using cookies.

Payment Information: If you use the Service for payments or financial transactions (for example, when you pay a fee, commission or deposit on RepairMatch.ca for an automotive repair or service), our third party payment provider will collect information about the payment or financial transaction. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping and contact details.  This payment information will be used to process your transaction and for no other purpose.  Your payment information will be further subject to the posted privacy policy of our third party payment provider.

Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you register with or view our website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs include technical information, such as your web request, IP address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.

Third-Party Cookies: The use of cookies by the automotive repair and service shops in our member network, which we refer to as Preferred Shops, and other third parties are not covered by this Privacy Policy.

How We Use Your Information

We use the Personal Information you submit to operate, maintain, and provide to you the features and functionality of the Service. Any Personal Information or content that you voluntarily disclose for posting to the Service (for instance, any content you post) may become available to the public. If you remove or delete such content, copies may remain viewable in cached and archived pages or if other users have copied or stored such content.

We use the Personal Information you submit to communicate with you about the Service, let you know about our Terms and Conditions of Use, and respond to you when you contact us.

We may display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at help@repairmatch.ca.

By providing RepairMatch your e-mail address and/or mobile phone number, you consent to our using the e-mail address and/or mobile phone number to send you Service-related communications and notices, including any notices required by law, in lieu of communication by postal mail. We will only send you commercial electronic messages with your consent or as otherwise permitted under applicable law. You may opt out or change the frequency of many Service-related communications by going to the account management section of RepairMatch.ca or by sending an e-mail message to help@repairmatch.ca with the word “No texts/e-mails” in the subject field.  You will also have the option to opt out of receiving text messages by responding “STOP” to a received text message as indicated in such message. Opting out may prevent you from receiving e-mail and text messages regarding notifications, updates, improvements, or offers.

RepairMatch may use and share aggregate information that is not Personal Information for the following purposes: analyzing how the Service is used, diagnosing service or technical problems, developing new services, maintaining security, and developing advertisements, offers, and promotions.

RepairMatch reserves the right, but has no obligation, to monitor the content you post on our website. RepairMatch has the right to remove any such information or material for any reason or no reason, including without limitation, if in its sole opinion, such information or material violates, or may violate, any applicable law or our Terms and Conditions of Use or to protect or defend its rights or property or those of any third party. RepairMatch also reserves the right to remove information upon the request of any third party.

How We Share Your Information

Personal Information: RepairMatch will not rent or sell your Personal Information to others. We may disclose your Personal Information to our professional advisors, contractors, business associates, related companies, and others who have agreed to treat your Personal Information in accordance with the purposes set out in this Privacy Policy or otherwise in compliance with applicable law. RepairMatch may also share your Personal Information with its affiliates and third parties for the purpose of providing services to help us with our business activities such as matching your automotive repair and service requests, tracking repair and service performed on your vehicle, verifying that the repair and service occurred at a Preferred Shop, and verifying the success or your satisfaction with such service. If we do this, such third parties’ use of your information will be bound by this Privacy Policy.  We may disclose your email address to our partners who provide services that you may be interested in.

We may store and process Personal Information in locations outside the direct control of RepairMatch (for instance, on servers or databases co-located with hosting providers). In such cases, the Personal Information may be stored in the United States where it may be accessible to local law enforcement, courts, and national security authorities.

As we develop our business, if the ownership or control of all or part of the Service or its assets changes, we may transfer your Personal Information to the new owner. We may also transfer such information to prospective owners or their professional advisors in the course of corporate divestitures, mergers, or dissolution. In any such transfer of information, your information would remain subject to this Privacy Policy. You will be notified via e-mail and/or a prominent notice on our website, of any change in ownership, of uses of your Personal Information, and of any choices you may have regarding your Personal Information. Except as otherwise described in this Privacy Policy, RepairMatch will not disclose Personal Information to any third party unless required to do so by law or court order or if we believe that such action is necessary to (a) comply with the law, comply with a legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms and Conditions of Use, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our website; and (c) to exercise or protect the rights, property, or personal safety of RepairMatch, our users or others.__

Non-Personally Identifiable Information: We may share or sell aggregate non-personally identifiable information (such as anonymous or aggregated usage or vehicle data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested business partners for the following purposes: to help them understand (i) the usage patterns for certain RepairMatch services and (ii) industry changes in supply and demand for repair services, pricing trends for repairs, types of repairs provided and volume, among other things.

Cookies and Tracking Technologies:  RepairMatch allows other companies, called third-party ad servers or ad networks, to serve advertisements on the RepairMatch website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on RepairMatch. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content.

We may share any information (including Personal Information) with governmental agencies or other third parties assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place.

How We Protect Your Information

RepairMatch uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure, warrant or guarantee the security of any information you transmit to RepairMatch and you do so at your own risk. We have no control over the security of your networks or of third party networks over which your information may travel en route to or from our systems. Once we receive your transmission of information, RepairMatch makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to communications received from RepairMatch at all times.

Compromise of Personal Information

In the event that Personal Information is compromised as a result of a breach of security, RepairMatch will comply with applicable law in responding to and notifying you about such breach.

Your Choices About Your Information

You may, of course, decline to submit Personal Information through RepairMatch, in which case RepairMatch and the Preferred Shops may not be able to provide certain services to you. You may update, modify, correct, or delete your account information and e-mail preferences at any time by logging in to your account. You can review and correct the Personal Information about you that RepairMatch keeps on file by contacting us directly at help@repairmatch.ca. We will respond to your request within a reasonable timeframe. We will retain your Personal Information for as long as your account is active or as needed to provide you services, and we may retain your Personal Information until you request its deletion (and thereafter if permitted or required by applicable law). We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you use a bulletin board, blog, or chat room on our website, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums. You can request the removal of your Personal Information from our blog or community forum, by contacting us at help@repairmatch.ca. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will send your friend an email identifying you as the referring individual and inviting him or her to visit the website or for other marketing purposes.

Access and Correction of Your Personal Information

Personal Information is kept as accurate, complete and up to date as appropriate.  We expect you to supply us with written updates to your Personal Information, when required. All registered users may review, update, correct or delete their Personal Information by contacting us in writing or by making the appropriate modifications in your user account.

You may request in writing access to your Personal Information and information regarding the collection, use and disclosure of that Personal Information.  We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose. We will provide appropriate access to Personal Information requested.  A written explanation will be provided if the requested access is not granted.  Access requests should be made, in writing, to the Privacy Officer.

Children’s Privacy

Protecting the privacy of children is especially important. For that reason, RepairMatch does not knowingly collect or solicit Personal Information from anyone under the age of 16 or knowingly allow such persons to register. If you are under 16, please do not send any information about yourself to us, including your name, address, telephone number, or e-mail address. No one under age 16 is allowed to provide any Personal Information to or on RepairMatch. In the event that we learn that we have collected Personal Information from a child under age 16 without verification of parental consent, we will delete that information reasonably promptly. If you believe that we might have any information from or about a child under 16, please contact us at help@repairmatch.ca.

Links to Other Websites

We are not responsible for the practices employed by other third-party websites linked to or from our website nor the information or content contained therein. Please remember that when you use a link to go from our website to another third-party website, this Privacy Policy is no longer in effect. Your browsing and interaction on any other third-party website, including those that have a link on our website, is subject to that particular website’s own terms, conditions, rules, and policies. Please read over those terms, conditions, rules, and policies before proceeding. Our website includes social media features, such as the Facebook button and widgets, such as the “Share” button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Notification Procedures

We may provide notifications to you via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on our website page, as determined by RepairMatch in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

If you have questions or concerns regarding this Privacy Policy, you should contact us at help@repairmatch.ca.

Complaints

You may direct a complaint concerning compliance with the Privacy Policy to our Privacy Officer. The complaint must be in writing.  Within a reasonable time of receipt of the complaint, the Privacy Officer will conduct an investigation into the complaint.  The format of this investigation will vary depending on the circumstances.

Within a reasonable time of conclusion of the investigation, the Privacy Officer will inform you, either orally or in writing, of the result of its investigation and any appropriate measures we will take to rectify the source of the complaint if necessarily required.

Changes in this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, in any manner whatsoever, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by e-mail, or by means of a notice on our home page prior to the change becoming effective. Changes to this Privacy Policy are effective when they are posted on this page. By accessing this website or using the Service, you are expressly agreeing to the then-current posted version of this Privacy Policy.

If you have any questions about this Privacy Policy, the practices of our website, or your dealings with our website, please contact us at help@repairmatch.ca or:

Privacy Officer
RepairMatch
1210 Sheppard Ave East Suite 204
North York, ON
M2K 1E3

Canada